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case studies
Unique Stories for Unique Brands.
We cater to many name-brand companies across various industries, ranging from high tech, online retail, finance, insurance, and growing sectors of the evolving economy.
Client Success Story – Healthcare A prominent lead aggregator representing top brands in the health insurance industry needed a trusted HIPAA compliant partner to handle inbound/outbound qualification calls. Challenge Our client’s biggest challenge was finding a partner who was HIPAA compliant and cost-effective, with immediate flex-capacity to handle peak level-inbound and outbound voice/chat and real-time appointment setting. Solution AND Agency provided concierge quality agents with experience in HIPAA privacy rules, healthcare, and insurance. We were able to allocate our agents to handle peak season volumes without dropping quality in other areas. By leveraging our technology, contact center experience, and flexibility, AND Agency has become their top-rated partner four years in a row. Results
  • Exceeded 100% of KPIs
  • Reduced costs for client
  • Rapid launch – 30 days to Go-Live
  • Earned largest provider status
  • First to successfully launch Work-At-Home
  AND Agency provided solutions to help a leading Insurance aggregator lower costs and consistently exceed conversion rates, while meeting industry compliance standards.
 
Client Success Story – Healthcare A prominent lead aggregator representing top brands in the health insurance industry needed a trusted HIPAA compliant partner to handle inbound/outbound qualification calls. Challenge Our client’s biggest challenge was finding a partner who was HIPAA compliant and cost-effective, with immediate flex-capacity to handle peak level-inbound and outbound voice/chat and real-time appointment setting. Solution AND Agency provided concierge quality agents with experience in HIPAA privacy rules, healthcare, and insurance. We were able to allocate our agents to handle peak season volumes without dropping quality in other areas. By leveraging our technology, contact center experience, and flexibility, AND Agency has become their top-rated partner four years in a row. Results
  • Exceeded 100% of KPIs
  • Reduced costs for client
  • Rapid launch – 30 days to Go-Live
  • Earned largest provider status
  • First to successfully launch Work-At-Home
  AND Agency provided solutions to help a leading Insurance aggregator lower costs and consistently exceed conversion rates, while meeting industry compliance standards.